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Disputes & Assistance
Disputes & Assistance
The ��Ҵ�ý responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies.
We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.
How We Help
Dispute support

Five steps to resolve your dispute
Franchising

Franchising done well

Different types of franchises
Characteristics that are important in a franchise relationship
Specific purpose funds

Resources for starting a franchise

Before you sign – do your research on the franchise
Assess the franchise opportunities and seek professional advice
Read the franchise agreement

Franchising Code of Conduct and Alternative Dispute Resolution

Franchising Mediation Feedback Form

Managing change

Best practice for franchisors

The psychology of change
Change management tips for franchisors

Exiting a franchise

Franchisee-initiated exit - Compliance
Franchisee-initiated exit - Best practice guidance for franchisees
Franchisee-initiated exit - Best practice guidance for franchisors
Tax implications - transferring or terminating a franchise

The Tax Concierge Service

Alternative Dispute Resolution
Access to low cost advice for disputes
Dispute case studies

Industry Codes

Dairy Code
Oil Code
Horticulture Code

Produce Assessors

Food and Grocery Code
Policy & Advocacy
Policy & Advocacy
The ��Ҵ�ý understand the challenges facing small businesses and family enterprises.
We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.
14 steps to boost Australia’s small and family businesses
Policy insights

Submissions
Share your thoughts

One thing ��Ҵ�ý can do for me
Consultation feedback
Resources & Tools Centre
Resources & Tools Centre

There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.
Small Business Commissioners
Cyber security
Financial wellbeing
Mental health
Handling debts
Resources for starting a small business
Using social media securely
Getting the most out of your digital marketing service provider
How Digital Marketing Providers can impress small business clients
Intellectual property
Climate-related financial disclosures
Disaster preparation and recovery
Self-employment
Changes to Australian workplace laws
The Digital Millennium Copyright Act (US)
Payment Times Reporting Scheme
Disputes with an overseas business
Small Business Hub
Default credit listings
Working as a delivery driver
Healthy business relationships and dispute resolution
‘Small Business, Big Dreams’ Fact Sheet
Media Centre
Media Centre

Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work.

We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.
Media releases

Newsletters
Quarterly reports
Events
Social media
Contact Us
Small Business Data Portal
Small Business Data Portal

Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.
��Ҵ�ý Small Business Pulse
Small Business Matters
Contribution to Australian Gross Domestic Product
Contribution to Australian Employment
Number of small businesses in Australia
Apprentices and Trainees Employed by Small Business
Location of Australia’s small businesses by state and territory

New South Wales
Queensland
South Australia
Victoria
Western Australia
Tasmania
Northern Territory
Australian Capital Territory
Other Territories

Location of Australia’s small businesses - regional and metro areas
Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Email page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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